Effective Date: 24-08-2022
Welcome to R&S Polishing Pte Ltd. We are committed to protecting your personal data and respecting your privacy in accordance with Singapore’s Personal Data Protection Act (PDPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (floorpolishingsg.com) or engage our floor polishing and restoration services in Singapore.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you request a quotation, contact us via WhatsApp, send an email, or fill out our online contact forms. The information we may collect includes:
Personal Identification Data: Name, email address, phone number, and WhatsApp contact details.
Service Information: Residential or commercial address in Singapore, property type (HDB, Condo, Landed, Commercial), and specific details regarding the floor restoration (e.g., marble, parquet, or tile conditions) required to provide an accurate estimate.
Technical Data: IP address, browser type, device information, and website usage data collected through cookies and analytics tools (like Google Analytics) to improve our website performance and user experience.
2. How We Use Your Information
We use the collected information for the following purposes:
To provide accurate quotations and consultations for floor polishing, marble restoration, and epoxy grouting services.
To schedule appointments and dispatch our technicians to your location in Singapore.
To communicate with you regarding your inquiries, service updates, and post-service follow-ups.
To improve our website layout, service offerings, and marketing efforts tailored to the Singapore local market.
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help our website load faster and allow us to analyze site traffic. You can choose to disable cookies through your browser settings; however, this may affect the functionality of certain website features.
4. How We Share Your Information
We do not sell, rent, or trade your personal data to external parties. We may only share your information with:
Service Providers: Trusted third-party vendors (such as hosting providers or technical support) who assist us in operating our website, strictly under confidentiality agreements.
Legal Obligations: If required by law or to respond to legal processes, we may disclose your information to relevant authorities in Singapore.
5. Data Security
We implement standard security measures, including SSL encryption (HTTPS), to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.
6. Your Rights (Under PDPA)
Under the Singapore Personal Data Protection Act, you have the right to:
Request access to the personal data we hold about you.
Ask us to correct or update any inaccurate information.
Withdraw your consent for us to use your data for marketing purposes at any time.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our legal or business operations. Any updates will be posted on this page with a revised “Effective Date.”
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Data Protection Officer (DPO) / Support Team at:
R&S Polishing Pte Ltd
Company UEN / REG No: 202405069Z
Address: 101 Upper Cross Street, #09-19, People’s Park Center, Singapore 058357
Phone / WhatsApp: +65 98977306
Email: rspolishing.sg@gmail.com